24x7x365 Administracion de Redes e Infraestructura

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Why fully managed networks?

Don’t you wish you could turn over all or part of your network to a team of professional engineers that can manage, monitor and ensure the overall health of your network? With IP ArchiTechs fully managed network solutions, you can do exactly that!

What is included

  • Multi-Vendor – We manage all network vendors – not just MikroTik
  • 24/7/365 access to our three-tier iTAC (IPA Technical Assistance Center) with incident response based on the SLA purchased
  • 24/7/365 ticket creation by phone, e-mail or web portal
  • 24/7/365 monitoring and alerting via e-mail and text
  • 24/7/365 online access to your custom portal for ticketing and monitoring
  • Network changes (non-architecture) performed by IPA engineers based on SLA purchased
  • Configuration archive of all managed devices

How it works

Our fully managed network solutions are sold per rack unit and billed monthly. Once the contract has been purchased, support tickets can be opened with the iTAC on the serial number of the covered hardware based on the SLA that has been purchased. Support tickets can be opened for any of the included features listed above and are fulfilled based on the SLA purchased.

SLAs Offered

8 x 5 x NBD

This is our best value support tier for companies that require timely assistance during normal business hours. Services offered include:

  • Technical Support – An engineer will be assigned and working an issue as soon as the next business day (Monday – Friday) Phone support is standard for this tier and E-mail support is standard.
  • Ticketing –  Customers will have access to our online ticketing portal to track the status of issues and changes and request escalations.
  • Monitoring and Alerting – Monitoring will be set up on the managed devices and alerts will go to the iTAC as well as the end customer with options for escalation
  • Change control – Engineers will work with the customer to validate and implement non-architecture changes such as adding new customers, firewall rules, etc.
  • Configuration Management – Device configurations will be backed up at frequent intervals to ensure rapid recovery in the event of equipment failure or a need to rollback changes.

24 x 7 x 4HR

This is our highest level support tier for companies that need rapid assistance 24×7. Services offered include:

  • Technical Support – An engineer will be assigned and working an issue as soon as 4 hours. Phone support is standard for this tier and E-mail support is standard.
  • Ticketing –  Customers will have access to our online ticketing portal to track the status of issues and changes and request escalations.
  • Monitoring and Alerting – Monitoring will be set up on the managed devices and alerts will go to the iTAC as well as the end customer with options for escalation
  • Change control – Engineers will work with the customer to validate and implement non-architecture changes such as adding new customers, firewall rules, etc.
  • Configuration Management – Device configurations will be backed up at frequent intervals to ensure rapid recovery in the event of equipment failure or a need to rollback changes.

Pricing and Information

Contact Us

  • Pricing and Information can also be obtained via the following contact methods
    • 1-855-MIKROTI(K)
    • (303) 590-9940
    • Email – sales@iparchitechs.com
    • Contact Form (directly to the right of this page)
    • 24/7/365 Chat window (bottom right of this page)

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